Terms & Conditions

Welcome to Clenzo. By accessing our website, purchasing our products, or using our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. General

Clenzo is a home cleaning solutions brand. These Terms & Conditions govern your use of our website and services. By placing an order with us, you confirm that you are legally capable of entering into a binding contract.

2. Product Information

We make every effort to display accurate product descriptions, images, and pricing. However:

  1. Product images are for representation purposes only
  2. Actual packaging or appearance may vary slightly
  3. Clenzo reserves the right to update product details without prior notice

3. Pricing & Payments

  1. All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise
  2. Prices and offers (including Buy 1 Get 1 Free) are subject to change without notice
  3. Payments must be made through our secure payment gateway
  4. Clenzo is not responsible for payment failures due to third-party payment providers

4. Orders & Acceptance

  1. Placing an order does not guarantee acceptance
  2. Clenzo reserves the right to cancel or limit any order due to stock unavailability, pricing errors, or suspected fraudulent activity
  3. In case of order cancellation, any payment received will be refunded as per our refund policy

5. Shipping & Delivery

  1. Delivery timelines are estimates and may vary due to location, logistics partners, or unforeseen circumstances
  2. Clenzo is not liable for delays caused by courier services, weather conditions, or government restrictions
  3. Risk of loss passes to the customer upon successful delivery

6. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy, which is available on our website. Please review it carefully before making a purchase.

7. Use of Website

You agree not to:

  1. Use the website for unlawful or harmful activities
  2. Attempt to access restricted areas or data
  3. Misuse content, images, or intellectual property belonging to Clenzo

Unauthorized use may result in legal action.

8. Intellectual Property

All content on this website, including logos, text, images, videos, and designs, is the property of Clenzo and is protected under applicable intellectual property laws.
Reproduction or misuse without written permission is strictly prohibited.

9. Limitation of Liability

Clenzo shall not be liable for:

  1. Indirect, incidental, or consequential damages
  2. Misuse of products contrary to instructions
  3. Allergic reactions or damages caused by improper use

Users are advised to follow product usage instructions carefully.

10. User Responsibilities

By purchasing from Clenzo, you agree to:

  1. Provide accurate personal and shipping information
  2. Use products only as directed
  3. Ensure products are kept out of reach of children

11. Third-Party Services

Clenzo may use third-party services for payments, shipping, or analytics. We are not responsible for the actions or policies of these third parties.

12. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.

13. Changes to Terms

Clenzo reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website.

14. Contact Us

If you have any questions or concerns about this, you can contact us at:

Brand Name: Clenzo
Email: support@clenzo.co.in
WhatsApp: +91 81302 64857