Shipping Policy
At Clenzo, we aim to deliver your cleaning products quickly, safely, and in perfect condition.
Below is our detailed shipping policy for orders placed across India.
Order Processing Time
- All orders are processed within 1–2 business days.
- Orders placed after 5 PM will be processed the next business day.
- Orders placed on Sundays or public holidays will be processed on the next working day.
Shipping & Delivery Time
Delivery timelines depend on your location:
- Metro Cities: 3–5 business days
- Tier 1 & Tier 2 Cities: 4–7 business days
- Remote Areas: 6–9 business days
Delays may occur due to weather, courier availability, or unexpected logistical issues.
Shipping Charges
- Shipping charges (if applicable) will be shown at checkout.
- We often run free-shipping offers — keep an eye out!
Order Tracking
Once your order is shipped, you will receive:
✔️ A shipment confirmation message
✔️ Tracking ID
✔️ Live tracking link
You can use this link to check your delivery status anytime.
Delivery Attempts
Our courier partner will attempt delivery 2–3 times.
If the delivery fails due to incorrect address or unavailability, the order may be returned to us.
If that happens, we will contact you for reshipment.
Damaged / Incorrect Products
If you receive a damaged or wrong product:
- Take photos or a short video of the package
- Contact us within 24–48 hours of delivery
We will arrange a replacement or resolve the issue as quickly as possible.
Serviceable Locations
We deliver to most PIN codes across India through trusted courier partners.
Need Help?
For order or shipping queries, reach us at:
📧 Support@clenzo.co.in