Refund & Return Policy

At Clenzo, we aim to provide high-quality cleaning products and a smooth shopping experience. Please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

  1. The product is damaged, defective, or incorrect at the time of delivery
  2. The issue is reported within 48 hours of receiving the order
  3. The product is unused, unopened, and in its original packaging

To request a return, customers must provide clear images or videos of the product and packaging for verification.

2. Non-Returnable Items

Returns will not be accepted for:

  1. Used or partially used products
  2. Products damaged due to improper use or storage
  3. Requests raised after the 48-hour reporting window
  4. Orders placed during clearance or special sale events (unless damaged or incorrect)

3. How to Request a Return

To initiate a return request:

  • Email us at support@clenzo.co.in
  • Mention your Order ID and issue details
  • Attach clear photos or videos of the product

Our support team will review the request and respond within 2–3 business days.

4. Refund Process

  1. Once the return is approved, refunds will be processed to the original payment method
  2. Refunds are initiated within 5–7 business days after approval
  3. Processing time may vary depending on your bank or payment provider

5. Replacement Policy

  1. In eligible cases, we may offer a replacement instead of a refund
  2. Replacement products will be shipped at no additional cost

6. Shipping Charges

  1. Shipping charges (if applicable) are non-refundable
  2. Return shipping costs may be borne by the customer unless the product is defective or incorrect

7. Cancellation Policy

  1. Orders can be cancelled only before dispatch
  2. Once an order is shipped, cancellation requests will not be accepted

8. Buy 1 Get 1 Free Offer

  1. In case of returns under promotional offers, both items must be returned
  2. Partial returns under Buy 1 Get 1 Free offers are not eligible for refunds

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, you can contact us at:

Brand Name: Clenzo
Email: support@clenzo.co.in
WhatsApp: +91 81302 64857